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Frequently Asked Questions
Frequently asked questions
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Mystery Scoops
Yes, yes, yes! Our themed mystery scoops and curated boxes make exciting gifts for birthdays, self-care moments, book lovers, kids, and anyone who loves a happy surprise.
Depending on purchase will determine the number of hidden treasures you will receive. Besides the regular items in each scoop there will ways to earn mystery and bonus prizes. Each box will also come with free gifts to increase your number of hidden treasures. When picking a theme, you can customize your color likes and dislikes and items that you hope to receive and items you would like to be substituted. If you order a packing video you will be able to provide which platform you would like it uploaded to.When you place an order, your order will be fulfilled usually within 24hours and shipped out within 1-3 business days. Every purchase will give you reward points if you sign up in the loyalty program, this allows you to earn free items and gifts.
The item count can vary by scoop or box. Check the product details on each listing for the exact number before you order!
Spa/self-care items may include nail care items, bath bombs headbands and wrist cuffs, candles, hair towels, makeup bags and perfume.Kids items include arts and craft kits, coloring books, kid themed pen and pencils, brick sets, fidget toys, mystery items, stickers and squishes. Bookish/stationary items may include notebooks, pens, pencils, clips, bookmarks, sticky notes, planners and erasers.General and women items may include any items from the store.This is not a complete list of items. The store contains over 140 items to be picked from to provide you with excitement and pleasure over your hidden treasures.
Once a month and for every 50 orders placed there will be a drawing for free gift giveaway. To be entered just place an order. If you win you will be notified and the gift will be shipped to you.
Sign up for the newsletter and you will be notified of any new items that will be added to the store. You will receive notifications of any new sales and offers available.
Check our site often and sign up for updates to catch special offers, new scoops, and fresh arrivals as soon as they drop! 💌
Joining is easy! Sign up through the rewards section on our site, then start earning points on eligible purchases. It’s quick, fun, and made for treasure lovers like you!
Absolutely! There arre no membership fees. You earn points just by shopping for your favorite treasures and participating in our mystery scoop community.
You earn points when you shop with Southern Jewels Treasures! Every eligible order helps you build rewards for future surprises. Keep your eyes on your account and keep collecting!
Points are typically credited to your account as soon as your order is processed. You'll see them ready to use for your next surprise scoop in no time!
We want you to enjoy your rewards! Points expire after 12 months of account inactivity, giving you plenty of time to find your next favorite mystery theme.
Points are incredibly flexible! You can apply them toward future mystery scoops, free add-ons, or even free shipping discounts at checkout for maximum value.
If you receive a damaged item, please contact our customer support team with your order details and a photo of the damaged item. Fill out a contact form on contact page.
Your satisfaction is our priority. Should you have any concerns, don’t hesitate to contact our support team for assistance. We believe in building trust with our customers through clear policies and excellent service.
Items are randomly selected per scoop. There are no returns or exchanges. If you receive a damaged item please contact us.
Your satisfaction is our priority. Should you have any concerns, don’t hesitate to contact our support team for assistance. We believe in building trust with our customers through clear policies and excellent service.
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